SocialWall Pro Support, Help and FAQ
Check out our step by step SocialWall Pro support and browse through our FAQs
- Getting started with SocialWall Pro
- My SocialWall Pro account
- My Social Wall Subscription and Purchases
- Technical Requirements & Display Set Up
- Designing & Selecting Your Social Wall Template
- Setting up Social Platforms
- Moderating My Social Wall
- Adjusting the Speed and Shuffle of Your Social Wall
- Using Engagement & Gamification Features
- Promotion & Sponsorship
- Social Wall Analytics
Getting started with SocialWall Pro
To create an account, click on log in at the top of the website and follow the onscreen instructions.
An account is useful for running and storing all of your event social walls. With a single account, you will have access to your reports (Pro user), acesss to your receipts and more.
To configure a social wall, simply log in or create an account at the top of our website. Once logged in define your social content, personalize your design and test your social wall for as long as you like. Once you are ready to launch a live wall simply activate and choose your our BasicTool or ProTool. Or for a custom design contact us for our Premium Services.
Our social walls display unlimited Twitter, Instagram and Facebook (Pro only) social content. as standard. Additional social platforms such as SMS, web messages, and email are available with our premium services.
See response in technical requirements.
No, SocialWall Pro is a web-based solution. You can access from anywhere, at anytime.
A social wall is best placed in areas where crowds gather. (Networking lounges, speaker sessions, exhibition halls, are just a few suggestions).
Yes, of course. We offer a range of support options. Within the SocialWall Pro tool you will find an icon with a question on each area of the Tool with helpful tips. If these tips did not answer your question, you can access further support by clicking on the support icon on the top right of the social wall tool. From here you can run a diagonsitic for basic troubleshooting, get access to our most popular FAQ's and if your event is up and runnning you can direclty message our support team 24/7 and someone will respond to you ASAP. For full services and extra support, we offer additional support options such as onsite support, remote support or full moderation services as part of our premium offering.