SocialWall Pro Support, Help and FAQ
Check out our step by step SocialWall Pro support and browse through our FAQs
- Getting started with SocialWall Pro
- My SocialWall Pro account
- My Social Wall Subscription and Purchases
- Technical Requirements & Display Set Up
- Designing & Selecting Your Social Wall Template
- Setting up Social Platforms
- Moderating My Social Wall
- Adjusting the Speed and Shuffle of Your Social Wall
- Using Engagement & Gamification Features
- Promotion & Sponsorship
- Social Wall Analytics
Technical Requirements & Display Set Up
You need the following - internet connected laptop, a screen for your display, cabling to connect your laptop and screen. If you are manually moderating or plan to adjust your wall when live, you will need and an additional device (tablet/phone/or computer) for admin.
The bigger the display the better, so that you audience can clearly see and engage with your social wall.
Full HD options will give you the best display, but other display types are suitable.
Our social walls support most standard resolutions for 16/9 and 4/3 ratios. Full HD is recommended for the crispest display. For other resolution options contact us in advance to avoid any display issues.
For optimal usage, we recommend a hard wired connection. However a reliable Wifi connection is typically completely efficient.
In our experience, if the 4G signal is strong, it is more than sufficient for displaying your social wall. However, we always recommend where possible a hard wired connection and/or private/secure wifi.
WiFi may be used for your live social display. We recommend a private connection for optimal dsplay.
For optimal results, we recommend Google Chrome to use with our online tool.
You have deactivated every program that might pop up during your session (Skype, chat system, FaceTime, etc.)
You have deactivated the screen saver You have deactivated the automatic updates (Windows, Mac OS, etc.)
Your browser is up-to-date. (Chrome highly recommended)
If using a laptop, your computer is plugged in so you don't lose power
You use a wired connection, a private Wi-Fi or the most releable internet connection.
The active live wall url can be shared on as many screens as you wish.
The set up is entirely dependent on your hardware. One laptop at a minium is required for a single installation. It may then be connected to your screens in various ways. The most common way is directly through an HDMI or VGA cable.