SocialWall Pro Support, Help and FAQ
Check out our step by step SocialWall Pro support and browse through our FAQs
- Getting started with SocialWall Pro
- My SocialWall Pro account
- My Social Wall Subscription and Purchases
- Technical Requirements & Display Set Up
- Designing & Selecting Your Social Wall Template
- SocialWall Pro Ticker App
- Setting up Social Platforms
- Moderating My Social Wall
- Adjusting the Speed and Shuffle of Your Social Wall
- Using Engagement & Gamification Features
- Promotion & Sponsorship
- Social Wall Analytics
- Troubleshooting
My SocialWall Pro account
How do I access and manage my account?
Click on Login on the top right of this web page. It will ask you to login to your account using Facebook, Twitter, Instagram, or email. If you haven't yet set up an account, click on Register on the top right of the screen to do so.
How do I change my password?
While logged in to your account, click on the dropdown menu with your name on the top right of the window. Select My Profile. Underneath your name and address on the left you will see a "Change my password" link in blue. Click on the link, type in your current and new passwords when prompted.
My email address is already in use? What do I do?
This indicates that an account has already been set up and therefore you should just log in to your account. If you don't remember your password, you can click on 'I forgot my password' and we will send you a new password by email. If you are not the one who created the account but this is your email address, please contact us!